My refund is incorrect?


We will only refund your delivery costs under special circumstances, for example if your entire order was faulty or incorrect, or if you notified us of your wish to cancel under the Consumer Contracts Regulations. Please click here to read more information on the Consumer Contracts Regulations (Right to cancel section 8)

  • Please remember a return fee is applied to all returns
  • Custom and duty taxes are non refundable 

Further information on these charges can be found by clicking here

If your refund is still incorrect after the return fee being applied please contact our customer service team here and they will be happy to assist. 



Have more questions? Submit a request