Please note:
- If the order is delivered to the address provided at the time of placing your order, we are not liable for refunding or replacing the order.
- If an investigation is raised with the couriers we may ask that you complete a denial of receipt form as part of the process of raising a claim, if this is not completed within 5 working days the couriers will close the investigation which cannot be re opened.
Please contact our customer service team by clicking here
We can then look on a case by case basis to see what has happened here and get this resolved for you!