Order states delivered but not received?


Please note: 

  • If the order is delivered to the address provided at the time of placing your order, we are not liable for refunding or replacing the order. 
  • If an investigation is raised with the couriers we may ask that you complete a denial of receipt form as part of the process of raising a claim, if this is not completed within 5 working days the couriers will close the investigation which cannot be re opened. 

Please contact our customer service team by clicking here
We can then look on a case by case basis to see what has happened here and get this resolved for you! 

Have more questions? Submit a request