We are sorry to hear that your item is faulty and would certainly love to get this resolved for you, please return the item back to us by clicking here
Our return portal does state that a return fee is debited for all returns however your item will be inspected upon receipt into our warehouse which means no return charge will be debited from your refund amount.
If you add a note inside your parcel advising you would like a replacement then we will get that sorted for you as soon as your item arrives back with us alternatively a refund will be issued to your payment method and you will be notified via email.